YAADEX Shipping – Terms & Conditions

Business Name: YAADEX Shipping
Effective Date: March 7, 2026
Location: 56 Pouyatt Street, Kingston 12, Kingston, Jamaica
Contact Number: 1 (876) 897-9093

1. Acceptance of Terms

By using any service provided by YAADEX Shipping, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full.

Continued use of our services constitutes ongoing acceptance of these Terms.

2. Scope of Services

YAADEX Shipping provides courier and logistics services including:

• International package shipping
• Air freight shipping services
• Package handling and processing
• Assisted online shopping services
• Delivery services within Kingston and surrounding areas

Services may be updated, modified, or discontinued at the discretion of YAADEX Shipping without prior notice.

3. Shipping Rates

Shipping charges are based on the weight of the package and are rounded to the nearest 0.5 lb.

Packages over 10 lbs will incur an additional charge of $350 JMD per pound.

Weight is calculated based on the greater of actual weight or volumetric weight where applicable.

4. Delivery Options

Delivery services are available :

• Kingston Area Delivery
• Outside Kingston may attract special delivery fee

Customers may also arrange pickup at our location:

56 Pouyatt Street, Kingston 12

Delivery times may vary depending on traffic, scheduling, or unforeseen circumstances.

5. No Hidden Fees Policy

YAADEX Shipping operates with full pricing transparency.

We charge:

✔ NO hidden fees
✔ NO processing fees

However, customs duties may apply on shipments valued over USD $100, as required by Jamaican customs regulations.

Customers are responsible for any applicable government duties or taxes.

6. Shipping Schedule

Shipping schedules are estimates and are not guaranteed.

Delays may occur due to:

• Customs processing
• Carrier delays
• Weather conditions
• Security inspections
• Government regulations

YAADEX Shipping is not responsible for delays outside of our control.

7. Responsibility & Liability

All packages are transported at the customer’s risk.

YAADEX Shipping is not responsible for:

• Vendor shipping errors
• Incorrect addresses provided by customers
• Items lost before reaching our warehouse
• Damage caused by improper packaging
• Delays caused by customs or carriers

Our responsibility begins once the package arrives at our facility and ends once the package is delivered or collected by the customer.

8. Fragile Items

Fragile items such as:

• Electronics
• Glass items
• Liquids
• Cosmetics
• Breakable goods

are shipped at the customer’s own risk, regardless of packaging.

Customers are encouraged to request extra protective packaging where possible.

9. Prohibited & Restricted Items

Customers are responsible for ensuring their shipments comply with Jamaican and international shipping regulations.

Prohibited items include but are not limited to:

• Illegal drugs or controlled substances
• Firearms or ammunition
• Explosives or hazardous materials
• Counterfeit goods
• Pornographic materials
• Perishable foods
• Live animals
• Cash, cheques, or negotiable instruments

Any prohibited item discovered may be:

• Confiscated
• Reported to authorities
• Destroyed or surrendered

YAADEX Shipping assumes no liability for seizures or penalties related to prohibited items.

10. Assisted Online Shopping

YAADEX Shipping offers online shopping assistance services.

For these services:

• Full payment must be made before purchase
• Customers must confirm item details and specifications before ordering
• YAADEX Shipping is not responsible for vendor errors including:

• Incorrect items

• Wrong sizes

• Vendor delays

• Cancellations

All returns or refunds must be handled directly with the vendor.

11. Referral Program

YAADEX Shipping offers a Customer Referral Reward Program.

Customers who refer new clients will receive:

$150 JMD store credit

after the referred customer has spent $3,500 JMD or more with YAADEX Shipping.

Store credits can be applied toward future shipping charges.

Program terms may be updated at the discretion of the company.

12. Payments

Payments must be settled in full before packages are released or delivered.

Accepted payment methods may include:

• Cash
• Bank transfer
• Other approved payment options

Failure to complete payment may result in delayed release of packages.

13. Claims & Complaints

All claims must be reported within 48 hours of package pickup or delivery.

Customers may be required to provide:

• Invoice or proof of purchase
• Photos of damaged items
• Package details

Claims submitted after the stated timeframe may not be accepted.

14. Storage Policy

Customers are expected to collect packages within a reasonable timeframe after notification.

Packages left uncollected may incur storage fees after a specified period.

Packages unclaimed for extended periods may be disposed of, donated, or sold to recover storage costs.

15. Amendments

YAADEX Shipping reserves the right to update or amend these Terms and Conditions at any time.

Changes take effect immediately once published or communicated to customers.

16. Entire Agreement

These Terms and Conditions represent the full agreement between YAADEX Shipping and its customers regarding the use of our services.